SHIPPING POLICY

We strive to ship all orders the same day if received before 2 PM Eastern Time, Monday–Friday, and 11 AM Eastern Time on Saturdays. We do not ship on Saturdays, Sundays or national holidays.

Customer Service is available  Monday-Friday 9am-5pm (EST), excluding national holidays.

Order Processing & Tracking

During peak periods, same-day shipping is not guaranteed due to increased order volume.

Once your order has shipped, you will receive an automated email with your tracking number. If you have registered an account on our website, you can track your order by logging in and clicking on the user icon on our homepage. If you opted for SMS updates, you will receive automated text messages. Standard data and SMS rates may apply, and you can opt out at any time.

Lost or Damaged Shipments

We assess lost or damaged shipments on a case-by-case basis. While we aim to resolve these issues with customers and the shipping carrier, not all lost or damaged items will be replaced. If you experience an issue, please contact Customer Service so we can assist you.

Restricted Shipping Locations

We do not ship to the following states:
Alabama, Arkansas, Indiana, Rhode Island, Vermont, and Wisconsin.

Additionally, we cannot ship to the following locations:

  • Florida: Sarasota County

  • California: San Diego, Oceanside

  • Illinois: Alton, Jerseyville, Edwardsville County

  • Mississippi: Columbus, Union County

  • Louisiana: Ascension, Franklin, Rapides

International Shipping

We offer shipping to select international locations. To check availability in your country, please contact us at support@quayludes.com.

DISCLAIMER

This product is not available for shipment to the following states: Alabama, Arkansas, Indiana, Rhode Island, Vermont, and Wisconsin; or the following areas: Sarasota County (Florida), San Diego (California), Oceanside (California), Alton (Illinois), Jerseyville (Illinois), Edwardsville County (Illinois), Columbus (Mississippi), Union County (Mississippi), Ascension (Louisiana), Franklin (Louisiana), Rapides (Louisiana).
This product has not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.